Third Federal Savings & Loan

Third Federal has a wide variety of security tools in place.  The following is an overview of these security measures.

• Computers that store your account information are not directly linked to the Internet.  Instead, our web servers route your transactions through a number of firewall servers and utilize encryption to secure the information.
• Firewalls are used to protect the website and Third Federal's systems and network. Firewalls will attempt to block efforts to deface or otherwise interfere with the Third Federal network.
• Encryption scrambles the data between your browser and our Online Banking servers. We use 128-bit encryption to perform transactions and access account information through Online Banking. This helps to ensure that the information you access is secure and confidential. Microsoft® Internet Explorer and Firefox are browsers that support 128-bit encryption.
• The web address is one method to check that page that you have accessed is encrypted. If you are in an area protected with encryption, the address will appear as https://www.[site-name-page]. Notice the "s" in the first part of the address. It indicates that you have accessed a secure server. When purchasing Deposit products online, or when using Online Banking, your session will be secured.
• Web sites that use encryption to protect your information as it passes over the internet have a symbol that indicates secure mode. Look for a closed lock in addition to the https noted above. These locks usually are confirmation that you are in a secured session.
• However, criminals know people look for the locks, so they will place a picture of a lock somewhere on the page near where the real one would appear.  This tactic may trick you into believing you are on a secure site when you are not.  Double-clicking on the lock will bring up a dialog box if it is a legitimate site.  If it is just a picture of a lock, nothing will happen when you double-click it.
• Our Data Center and other facilities have a number of technologies, back up systems and products that we use to protect our systems from intrusion and other criminal activity.  We are continually monitoring fraudulent activity on the Internet as well as investing in technologies that can help combat this fraud.
• We protect account information accessible through Online Banking with unique User ID and Password requirements. To access account information through Online Banking; you must provide a User ID and a Password. Your password is not displayed when you enter it (E.G., the password appears on screen as a series of dots).  Your User ID and password are compared with what we have on file for you.  If you enter your password incorrectly more than a few times, your Online Banking account will be locked until you contact us to unlock your account and reset your Password. 
• We have implemented Enhanced Login Security to provide you with additional protection from fraud and identity theft.  Enhanced Login Security allows us to recognize you as the true owner of your account by recognizing not only your login information but also your computer.  Whenever you login from a computer that you have added extra security to, you automatically have additional protection and notice no difference in the way you login. However, if you login from a different computer than the one you have added, you will be asked for additional information in order to login.
• Your Online Banking session will “time out” after a specified time period of inactivity.  This prevents other people from continuing your existing Online Banking session if you walk away from the computer or forget to log out. 
• We ask that you confirm your e-mail address on record for Online Banking every 90 days.  This helps you to see if someone else has modified your e-mail address.
• A number of different notification e-mails are sent to you when different activity takes place in your Online Banking account.  For example, when you change your e-mail address, you will receive an e-mail at both your old and new e-mail address that will help you monitor any changes made.  Any activity that you complete in External Funds Transfer is followed up with a notification e-mail to you.
• If you sign up for Online Banking, you have access to a secured network through which you can transmit confidential information safely to Third Federal. Click on the 'Need Help?’ Button.  From there, click on ‘Send us a Secure Message’ button.  You can send secured messages directly to Third Federal, allowing you a safe way of notifying us electronically.
• Third Federal cannot guarantee the confidentiality of information you send using your own e-mail service, such as Outlook® or AOL®, because the information may not be encrypted or in a secure network. We strongly discourage you from including any confidential or private information in e-mail that you transmit to us outside of the Online Banking secured network. Specifically, we discourage you from including the following in unsecured e-mail:
  • Your Social Security number
  • Your Third Federal account number
  • Other confidential financial information
  • Your Online Banking User ID and/or Password
• Third Federal will not include such information in any unsecured e-mail messages we send to you. Third Federal is not responsible for any damages you sustain or the privacy and security of your account information if you transmit confidential or sensitive information to us via unsecured e-mail.
• Third Federal will not ask you for confidential financial information, such as account numbers, PINs, Social Security numbers or passwords, via e-mail. If you receive an e-mail that appears to be from Third Federal and it solicits you for this type of confidential financial information, it is most likely fraudulent. You should contact our Customer Care Department immediately at 
• 1-800-844-7333 or 216-641-6000 and, if possible, forward the e-mail to abuse@thirdfederal.com.