If someone steals your identity, you should immediately:
- File a police report.
- Contact your financial institution(s).
- Notify everyone with whom you have any kind of financial relationship.
- Close all accounts and have them marked they are closed at customer’s request (such as credit cards, checking and savings accounts).
- Notify the credit bureaus’ fraud units. (Include Hotlink to Additional Resources section)
- Use a password for telephone inquiries on credit card accounts.
- Place a fraud alert statement on your credit report. Typically fraud alerts must be renewed by you every 90 days.
- Report stolen checks to reporting companies.
- Request bi-monthly copies of your credit report until all issues are resolved (free to fraud victims).
- Check the post office for any unauthorized changes of your address.
- Follow up all telephone contacts with letters and keep copies of all correspondence.
What to do if you suspect fraud
Notify Third Federal AT ONCE if you believe another person has improperly obtained your Online Banking password. Also notify us if someone has transferred or may attempt to transfer money from your account without your permission, or if you suspect any fraudulent activity in your account.
Telephoning us is the best way of keeping your possible losses down. Call us at 1-800-844-7333 or 216-641-6000 or send us a secure e-mail through our Online Banking service.