Yes, you can place a stop payment request on a check in online banking or on the mobile app if the check has not already cleared.
Login to Online Banking, go to the Additional Services tab, and select “Stop Payment on Checks”. The Stop Payment link can also be found when you are viewing your account history under the Other Services navigation on the right side. In mobile app, log in to the app and then select the "More" button then select the "Stop Payment on Checks" option.
The “Stop Payment on Checks” screen allows for you to either place a stop payment request on a single check or for a range of checks. Enter the appropriate information and submit your request. Please be aware that a Stop Payment fee will apply. Please refer to our Fee Schedule for applicable fees. The Stop Payment request is good for 6 months from the submission date.
Once your request has been submitted, you will receive a confirmation screen and if successful, a Success screen. If you receive a message that states “We are unable to stop payment on your check(s).” then the check has either already cleared or a stop payment request has already been submitted. If you have questions please contact Customer Care Service at 1-800-844-7333.