Third Federal Savings & Loan

ONLINE BANKING 10

• Changing account details
• Can I name my accounts in Online Banking so I know which ones they are?
• Can I download my data into a .csv file format?
• Can I see my last login date?
• Do you offer online bill payment?

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CERTIFICATES OF DEPOSIT 6

• Can I close my CD online?
• Can I renew my CD online?
• Can I view my passbook CD online?
• How can I receive the interest from my CD?
• How often is interest compounded for online CDs?

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CHECKING ACCOUNTS 10

• What are the routing numbers for Third Federal?
• Can I do external transfers from Online Banking?
• Can I order additional checks through Online Banking?
• Can I set up a notification when my checking account reaches a certain dollar amount?
• Can I stop payment of a check online or on the mobile app?

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ENROLLMENT IN ONLINE BANKING 9

• Can my spouse and I share an Online Banking login?
• Do I need to enroll in Online Banking again if I've opened a new account with Third Federal?
• How can I change my Online Banking password?
• How can I enroll in Online Banking?
• How do I cancel my Online Banking access?

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EXTERNAL FUNDS TRANSFER 27

• Can I assign nicknames to my external accounts so I can keep track of them?
• Can I schedule an external funds transfer?
• Can I transfer money internationally via external funds transfer?
• Can I transfer money to my friend's account?
• Do I have to be an owner on the external account?

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HOME EQUITY LINES OF CREDIT 12

• Can I check my payment history/balance information of my Home Equity Line of Credit online?
• Can I make a payment on my Home Equity Line via Online Banking?
• Can I make a payment on my Home Equity Loan via Online Banking?
• Can I make a principal payment to my Home Equity Line or Loan via Online Banking?
• Can I payoff my balance online?

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MOBILE BANKING 32

• Are Mobile Deposits safe?
• Do I use the same login credentials for both Online Banking and Mobile Banking?
• Are my Online Banking login credentials stored on my mobile device?
• Can I be locked out of Mobile Banking?
• Can I be logged into Mobile Banking on multiple devices at the same time?

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MOBILE TEXT MESSAGE BANKING 9

• Are short codes case sensitive?
• How do I deactivate Mobile Text Message Banking?
• How do I set up Mobile Text Message alerts?
• I got a new mobile device. What do I need to do to use it for Mobile Banking?
• Is the primary account in Text Message Banking always the checking account?

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MORTGAGES 14

• Can I obtain a payoff of my mortgage online?
• Can I make a payment (or extra principal payment) to my mortgage via Online Banking?
• Can I payoff my loan online?
• Can I make an escrow shortage payment online?
• Can I pay the late fees for my mortgage online?

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ONLINE STATEMENTS 21

• Can I get both electronic and paper statements?
• Can I get combined statements?
• Can I opt out of the email notification when my statement is available?
• Can I see my check images in my Electronic Statements?
• Can all account owners view statements online?

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OVERVIEW OF ONLINE BANKING 14

• Can I recieve paperless statements?
• Are there any fees charged to use Online Banking?
• Can I change the sort function when I'm viewing my account transaction history?
• Can I set up notifications within Online Banking?
• How do I change my mailing address?

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SAVINGS ACCOUNTS 1

• Can I view my passbook savings account online?

SECURITY AND ONLINE BANKING 18

• Can I have my One-Time Access Code sent to me via a text message?
• Can I login from multiple computers and browsers?
• Can I receive my One-Time Access Code at my home phone?
• Can I register more than one email address to receive my One-Time Access Code?
• Can I still login to my account from anywhere?

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TRANSFERS 5

• Can I do internal transfers with my passbook savings account?
• Can I transfer money between my accounts at Third Federal?
• How can I confirm that a transfer was successful?
• How do I do a one-time or scheduled transfer?
• Is there a cost for conducting internal transfers?

TROUBLESHOOTING 7

• Can I get a PDF of past statements online?
• How come I do not see my messages or a way to send a message?
• I can't find a returned item in my account history. What should I do?
• I’m enrolled in Online Banking and I'm trying to log in for the first time. However, I forgot my User ID. What should I do?
• Why can't I see my spouse's IRA account when I log into Online Banking?

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