TROUBLESHOOTING

Can I get a PDF of past statements online?
If you are enrolled in electronic statements you can view, print and save your statements. However, since you can view up to 18 months of statements, you ma...
Tue, 16 Aug, 2022 at 1:29 PM
How come I do not see my messages or a way to send a message?
Depending the on the internet browser you have, you may not see the Secure Message portal or email messages to and from Third Federal.  This issue is typica...
Tue, 25 Aug, 2020 at 12:43 PM
I can't find a returned item in my account history. What should I do?
Account history in Online Banking is in chronological order.  However, returned items are posted with an effective date on them.  For example the origin...
Fri, 7 Feb, 2020 at 11:47 AM
I’m enrolled in Online Banking and I'm trying to log in for the first time. However, I forgot my User ID. What should I do?
You received instructions in your Enrollment letter that detailed information regarding your  User ID.  If you’re not able to locate that information,...
Fri, 7 Feb, 2020 at 12:29 PM
Why can't I see my spouse's IRA account when I log into Online Banking?
Online Banking is based on account ownership and an individual's social security number.  So you will only see accounts that you are an actual owner on....
Thu, 26 Aug, 2021 at 11:28 AM
Why don't I receive my emails from Third Federal immediately? What is the delay?
As you may be aware, email is not always instantaneous.  People often aren't aware of the delays in delivering email until they're waiting for one. ...
Fri, 7 Feb, 2020 at 12:31 PM