We hope the following tips will help you as you begin doing external transfers with us. Please read the following information very carefully!
· You’ll receive update emails when you do external funds transfers. Please make sure your email address is current by logging onto online banking, clicking on the Move Money tab, going to external funds transfer, and confirming that the email address you have listed under Edit your Profile is correct. This way, you’ll be sure to receive these important emails.
· Check your records to make sure that you are an actual owner of a deposit account and that it is still open before registering it. If you aren’t an owner and you do transfers to the account, you could be permanently suspended from using our external funds transfer service.
· If you’re doing trial deposits to register an external account, you’ll need to wait several days until the two small deposits are made. Once you call your financial institution to find out what the amounts are, just go back into Online Banking, in external funds transfer and enter the exact amounts that were deposited.
· With an external funds transfer, the debit always occurs first. Two attempts will be made to gather the funds from the account being debited. If there aren’t sufficient funds in the account after the first attempt, you’ll be notified via email so you can add additional funds to that account.
· If there aren’t sufficient funds available on the second attempt, that account will be suspended, and you won’t be able to do any external transfers with this account.
· To protect you and ensure the security of all transfers, periodic reviews are done on transfers as well as account ownership. If any discrepancies are found, accounts and/or customers may be suspended.
· Suspensions affect external funds transfers only. You’ll still able to do internal transfers as well as use the other features of Online Banking.