If you believe your card or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, log in to your online banking or use our convenient mobile app and go to Card Management and change the card status to off. You can also call us toll-free at 1-877-897-5657 or 1-800-THIRD-FED (1-800-844-7333) during our business hours or write us at Third Federal, Attn: Electronic Banking, 7007 Broadway Avenue, Cleveland, OH 44105.
Turning off your card using Card Management is not a replacement for reporting your card lost, stolen, or reporting fraud.
To report a card lost or stolen outside of our business hours, please call 1-833-933-1681