At Third Federal, we try to balance the needs of our customers for fast, easy Online Banking with the need to protect confidential information, maintain the overall security of our institution and the financial services we offer. Third Federal has a wide variety of security tools in place and we continually look at new technologies and internet security strategies to keep our systems and your accounts safe.
Overall, our internet security philosophy is simple.
We have multiple layers of technology, products, analysis and reporting that are monitored constantly.
We rely on the expertise of the experts. We work with a number of different providers who are experts in various areas of the internet and we leverage our relationships to make sure we have a solid internet strategy. These experts are on the cutting edge for internet security and make recommendations for how we can make improvements.
We continually evaluate new technologies and products as well as review what other financial institutions are doing.
We follow the guidelines from the federal regulators. Enhanced security, for example, is required by federal regulations. The requirement ensures that we recognize not only your user ID but also the computer that you are using.
We use various ways of communicating with our customers from secure messages within Online Banking, to emails and paper letters whenever appropriate.
We welcome feedback from our customers. We try to learn from our customers – what is important to them, what would make their Online Banking experience better, faster, more productive, more convenient.