GENERAL INFORMATION

I just got divorced and need to change my name. How do I do that?
For security reasons and to protect your identity, we need a letter from you requesting the change, as well as legal documentation to show the change. O...
Fri, 7 Feb, 2020 at 3:54 PM
I just got married and need to change my name. How do I do that?
For security reasons and to protect your identity we must receive a letter from you requesting the change.  Please send a signed and dated letter reques...
Fri, 7 Feb, 2020 at 4:02 PM
What are the hours for Customer Care?
You can reach Third Federal by calling toll-free 1-877-324-5658.  Our Customer Care Department is available (Eastern Time Zone): Monday through Thursday -...
Mon, 10 Feb, 2020 at 3:29 PM
What is a credit score?
To learn more about credit scores, please visit www.myfico.com and click on the Credit Education section.
Fri, 7 Feb, 2020 at 4:07 PM
What is the Hardest Hit Fund?
Hardest Hit Fund is a new program designed to help homeowners struggling to pay their mortgages. Third Federal is in the process of reviewing the program an...
Mon, 10 Feb, 2020 at 2:45 PM
What is the address for your corporate headquarters?
Our corporate headquarters is located at: 7007 Broadway Avenue, Cleveland, OH  44105. 
Mon, 10 Feb, 2020 at 2:46 PM
What is the telephone number for Personal MoneyLine?
You can reach Personal MoneyLine, our telephone banking system, by calling toll-free 1-888-521-5512.  It's available 24 hours a day, 7 days a week.
Mon, 10 Feb, 2020 at 2:48 PM
What is your funds availability policy for new customers?
Third Federal is required to comply with federal regulations regarding expedited funds availability which pertains to check holds.   Third Federal conside...
Mon, 10 Feb, 2020 at 2:49 PM
Who do I contact about Third Federal's stock?
For information regarding Third Federal's stock, please go to www.thirdfederal.com and click on the About Us Tab at the top right of the navigation bar.
Mon, 10 Feb, 2020 at 2:50 PM
Why do you ask me all these questions when I contact Third Federal? I've been a Third Federal customer for years!
We need to carefully identify you when we talk with you either at the branch, on the phone or via the internet.  We do so to protect you and Third Federal f...
Mon, 10 Feb, 2020 at 2:51 PM