Third Federal Savings & Loan
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Knowledge base
ONLINE BANKING
ONLINE BANKING
10
Changing account details
Can I name my accounts in Online Banking so I know which ones they are?
Can I download my data into a .csv file format?
Can I see my last login date?
Do you offer online bill payment?
View all 10
CERTIFICATES OF DEPOSIT
6
Can I close my CD online?
Can I renew my CD online?
Can I view my passbook CD online?
How can I receive the interest from my CD?
How often is interest compounded for online CDs?
View all 6
CHECKING ACCOUNTS
10
What are the routing numbers for Third Federal?
Can I do external transfers from Online Banking?
Can I order additional checks through Online Banking?
Can I set up a notification when my checking account reaches a certain dollar amount?
Can I stop payment of a check online or on the mobile app?
View all 10
ENROLLMENT IN ONLINE BANKING
9
Can my spouse and I share an Online Banking login?
Do I need to enroll in Online Banking again if I've opened a new account with Third Federal?
How can I change my Online Banking password?
How can I enroll in Online Banking?
How do I cancel my Online Banking access?
View all 9
EXTERNAL FUNDS TRANSFER
27
Can I assign nicknames to my external accounts so I can keep track of them?
Can I schedule an external funds transfer?
Can I transfer money internationally via external funds transfer?
Can I transfer money to my friend's account?
Do I have to be an owner on the external account?
View all 27
HOME EQUITY LINES OF CREDIT
12
Can I check my payment history/balance information of my Home Equity Line of Credit online?
Can I make a payment on my Home Equity Line via Online Banking?
Can I make a payment on my Home Equity Loan via Online Banking?
Can I make a principal payment to my Home Equity Line or Loan via Online Banking?
Can I payoff my balance online?
View all 12
MOBILE BANKING
32
Are Mobile Deposits safe?
Do I use the same login credentials for both Online Banking and Mobile Banking?
Are my Online Banking login credentials stored on my mobile device?
Can I be locked out of Mobile Banking?
Can I be logged into Mobile Banking on multiple devices at the same time?
View all 32
MOBILE TEXT MESSAGE BANKING
9
Are short codes case sensitive?
How do I deactivate Mobile Text Message Banking?
How do I set up Mobile Text Message alerts?
I got a new mobile device. What do I need to do to use it for Mobile Banking?
Is the primary account in Text Message Banking always the checking account?
View all 9
MORTGAGES
14
Can I obtain a payoff of my mortgage online?
Can I make a payment (or extra principal payment) to my mortgage via Online Banking?
Can I payoff my loan online?
Can I make an escrow shortage payment online?
Can I pay the late fees for my mortgage online?
View all 14
ONLINE STATEMENTS
21
Can I get both electronic and paper statements?
Can I get combined statements?
Can I opt out of the email notification when my statement is available?
Can I see my check images in my Electronic Statements?
Can all account owners view statements online?
View all 21
OVERVIEW OF ONLINE BANKING
14
Can I recieve paperless statements?
Are there any fees charged to use Online Banking?
Can I change the sort function when I'm viewing my account transaction history?
Can I set up notifications within Online Banking?
How do I change my mailing address?
View all 14
SAVINGS ACCOUNTS
1
Can I view my passbook savings account online?
SECURITY AND ONLINE BANKING
18
Can I have my One-Time Access Code sent to me via a text message?
Can I login from multiple computers and browsers?
Can I receive my One-Time Access Code at my home phone?
Can I register more than one email address to receive my One-Time Access Code?
Can I still login to my account from anywhere?
View all 18
TRANSFERS
5
Can I do internal transfers with my passbook savings account?
Can I transfer money between my accounts at Third Federal?
How can I confirm that a transfer was successful?
How do I do a one-time or scheduled transfer?
Is there a cost for conducting internal transfers?
TROUBLESHOOTING
7
Can I get a PDF of past statements online?
How come I do not see my messages or a way to send a message?
I can't find a returned item in my account history. What should I do?
I’m enrolled in Online Banking and I'm trying to log in for the first time. However, I forgot my User ID. What should I do?
Why can't I see my spouse's IRA account when I log into Online Banking?
View all 7
DEPOSITS
APPLYING FOR DEPOSIT PRODUCTS ONLINE
12
Are there any account ownership restrictions when opening an account online?
Can I open a checking account online?
Can I open up a deposit product online for a trust?
Can I purchase an IRA CD or IRA savings account online?
How do I fund my new online CD or savings account?
View all 12
GENERAL INFORMATION
14
Does FDIC insure my deposits?
Can I view my IRA accounts in Online Banking?
What IRAs do you offer?
What is the difference between account balance and available balance?
Can I put a "stop payment" on a debit card transaction?
View all 14
INFORMATION ON DEBIT CARDS
17
I lost my Debit Card - what do I do?
What do I do if I can't seem to find my card?
Can I get a debit card with my Interest Checking Account?
Can a merchant put a hold on my checking account if I use my Debit Card?
How can I change the PIN on my debit card?
View all 17
CERTIFICATES OF DEPOSIT
6
How can I purchase a CD from Third Federal?
What are the minimum and maximum dollar amounts with which I can open a new CD?
How much penalty is charged for early withdrawal of a Certificate of Deposit
Is there a grace period to make changes on a Certificate of Deposit that has matured?
What CD term is right for me?
View all 6
CHECKING ACCOUNTS
3
How much does it take to open an Interest Checking account?
What is the difference between my available balance and my account balance?
What type of checking accounts do you offer?
SAVINGS ACCOUNTS
6
Do you offer debit card or ATM card access?
How does the interest to the Interest Savings account get posted?
What is the difference between a passbook and a statement savings account?
What is the minimum amount I can open a savings account with?
What types of deposit accounts do you offer?
View all 6
GENERAL INFORMATION
GENERAL INFORMATION
20
Can I add an owner to my account?
Is Third Federal safe?
Can I get a list of your bank owned properties?
Can I purchase savings bonds from Third Federal?
Do you offer trust accounts?
View all 20
MORTGAGES
MORTGAGES
19
Can I borrow funds to build a second (vacation) home?
Can I choose the length or term of my new loan?
Can I make a principal payment to my mortgage?
Can I remove a person from my mortgage?
Does Third Federal offer Construction/Permanent mortgage loans?
View all 19
GENERAL INFORMATION ON MORTGAGES
24
Can I change the loan amount or loan type for my preapproval?
Do you offer bi-weekly mortgage payments?
Do you have any programs for first time home buyers?
Does Third Federal charge any prepayment penalties?
Does Third Federal have "No Cost" or "Low Cost" mortgage options?
View all 24
SMART RATE ADJUSTABLE MORTGAGE
12
Can I change the term of my Smart Rate Adjustable Mortgage?
Can I get a preapproval on a Smart Rate Adjustable Mortgage?
Do you have a low cost option for the Smart Rate Adjustable Mortgage?
How many times can I relock the rate on my Smart Rate Adjustable Mortgage?
What are some key terms for an adjustable rate mortgage?
View all 12
HOME EQUITY LINES AND LOANS
HOME EQUITY LINES AND LOANS
15
Can I convert my Equity Line of Credit into an Equity Loan?
Can I request an increase to my Home Equity Line of Credit?
Can I see my Home Equity Line of Credit checks online?
Does Third Federal offer Home Equity Lines of Credit or Home Equity loans?
Does Third Federal offer Home Equity Loans in my state?
View all 15
EQUITYCARD INFORMATION
4
How can I change the PIN on my EquityCard?
How can I find the nearest Fifth Third Bank or Allpoint ATM location?
How do I activate my new EquityCard?
I have a debit card for my ELOC - does it work the same as my checking debit card?
GENERAL INFORMATION ON HOME EQUITY PRODUCTS
1
How do I know if I can get a Home Equity Line of Credit from Third Federal?
SECURITY CENTER
SECURITY CENTER
12
How can I best manage my passwords?
How can I create strong passwords that I'll remember?
How can I protect my bank accounts?
How can I protect my home computer?
How can I tell if I have spyware on my computer?
View all 12
EMAIL SAFETY
4
How can I avoid becoming a victim of an email scam?
How can I tell if an email is a phishing email?
I think I received a fraudulent email - what should I do?
What is phishing?
IDENTITY THEFT
4
How can I protect my identity?
How can someone steal my identity online?
How do I know if I've been a victim of identity theft?
I think someone has stole my identity - what should I do?
SOFTWARE UPDATES
1
How can I monitor my Online Banking activity?